+256 392 001 567 | +256 702 125 772
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Customer Support

Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A pop-up menu will show up. It includes exhaustive info about all the operations that you can carry out on the page in question. Each context menu appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide variety of how-to videos explaining how to use our hosting Control Panel. They're designed for those of you who want to see how things are getting done instead of just reading articles. In this way, anyone can quickly become familiar with our Control Panel by merely watching our step-by-step instructional videos.


If you can't discover the answer you searching for, have a glimpse at our extensive Frequently Asked Questions section, which covers questions asked by actual clients and offers practical solutions. We constantly update our Frequently Asked Questions database with new Q&A's in order to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions section either, you can contact our fantastic team of customer support engineers available 24x7 and ready to assist you with any query. Each trouble ticket you send will be responded to in less than one hour (the average support ticket response time being just twenty minutes), so you will not have to wait a long time to get your question answered.

Contact Details

Plot 51-53 Iganga Road
P.O Box 1738 Jinja, Uganda
UG Phone 1: +256 392 001 567
UG Phone 2: +256 702 125 772
US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
OUR ID: 246328

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 05.00 PM EAT/UG
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA

Check your server status
To check the status of your server if you think there is a problem, please go to: www.properstatus.com